Thank you for purchasing from DigiGlade.
DigiGlade primarily sells digital products and downloadable printable resources. Because digital products can be accessed and downloaded electronically, refunds and cancellation rights may differ from those applicable to physical goods.
This policy explains how refunds, cancellations, and digital-content withdrawal rights are handled.
1. Digital Products
Most DigiGlade products are delivered digitally.
Once a digital product has been made available to you for download or access, it may not be possible to return the product in the same way as a physical product.
However, nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.
2. European Consumer Right of Withdrawal
If you are a consumer in the European Union or another jurisdiction where a statutory right of withdrawal applies, you may have a legal right to cancel a contract within the applicable withdrawal period.
For digital content that is not supplied on a physical medium, the right of withdrawal may cease once performance begins if the applicable legal requirements have been met, including obtaining your express consent to begin performance before the withdrawal period ends and your acknowledgment that you may lose your right of withdrawal.
Where applicable, DigiGlade will provide the relevant information and obtain the required consent or acknowledgment during the purchasing process.
3. Refunds for Defective or Inaccessible Products
If a purchased digital product is defective, corrupted, incomplete, materially different from its description, or cannot reasonably be accessed or downloaded because of a technical problem attributable to DigiGlade, please contact us at:
digiglade@gmail.com
We will make reasonable efforts to resolve the issue.
Depending on the circumstances and applicable law, this may include:
- providing a corrected or replacement file;
- restoring access to the purchased product;
- providing another appropriate remedy; or
- providing a refund where required or appropriate.
4. Accidental Purchases and Duplicate Orders
If you accidentally purchase the same digital product more than once, please contact us as soon as possible at digiglade@gmail.com.
We will review the circumstances and, where appropriate, may provide a refund for a duplicate transaction.
5. Change of Mind
For digital products, a refund is not automatically available simply because you have changed your mind after the product has been accessed or downloaded, where applicable law permits the withdrawal right to end after digital delivery begins.
However, mandatory consumer rights always take precedence over this policy.
6. Refund Requests
If you believe you are entitled to a refund or another remedy, please contact:
DigiGlade
Email: digiglade@gmail.com
Please include:
- the email address used for the purchase;
- the name of the purchased product;
- the approximate purchase date;
- a brief description of the issue.
We may request reasonable information necessary to locate and verify the transaction.
7. Processing Refunds
Where a refund is approved, it will generally be issued using the original payment method, where technically possible.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
8. Free Products and Resources
Free printables and resources do not qualify for monetary refunds because no purchase price has been paid.
If you experience a technical problem accessing a free resource, you may contact us at digiglade@gmail.com, and we will make reasonable efforts to help.
9. Your Statutory Rights
Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or replace any mandatory consumer rights you may have under applicable law.
If applicable law provides you with rights or remedies that are more favorable than those described in this policy, those rights remain unaffected.
10. Contact Us
For questions about refunds, cancellations, digital product access, or this policy, please contact:
DigiGlade
Email: digiglade@gmail.com